FAQs
Lighting questions
Which light colors are available?
LED options include warm 3000K, neutral 4000K and cool 6000K. Check your selected product for available choices.
How does three-color lighting work?
A wall switch cycles between warm, neutral and cool light. This option does not support dimmer switches.
Can I change the cable length?
The standard cable is 150 cm (59 inches). Ask about a custom length; rod dimensions depend on the product.
How should I clean my light?
Dust gently with a soft cloth and avoid harsh cleaners.
Ordering help
Do I need an account?
You can order as a guest. Order and shipping confirmations are sent by email.
What if an item is unavailable?
Contact us to check stock, custom orders or larger quantities.
For damage, missing items or installation questions, visit After-Sales Support.