Returns & Exchanges

Start with our support team

Before returning anything, email support@threedeshu.com with your order details and reason. Keep the original packaging and do not install the fixture before checking it.

Cancellations

The published policy allows cancellation within 12 hours. Later requests can incur a 20% restocking fee; shipped orders cannot be canceled.

Returns and exchanges

The policy describes a 30-calendar-day return process and asks customers to contact support within 14 calendar days. Eligibility, approval and charges depend on the reason. Installed items and certain personal-preference returns are excluded.

Damaged or incorrect items

Report problems promptly with clear photos; the returns policy asks for damage reports within three days.

This is a policy overview. Contact our team to confirm the conditions that apply to your request.