After-Sales Support

Help with your order

Email support@threedeshu.com and include your order number.

Change an address

Send the correct full address and phone number as soon as possible. Changes may be limited once the parcel is with a carrier.

Report damage

Describe the problem and attach clear photos of the product, outer packaging and shipping label.

Request missing or replacement parts

Identify the part and include product photos showing the affected area.

Get installation help

Share a short description with photos or a video of the issue.

Request a return or exchange

Contact us first with the item, reason and relevant photos. Our team will review the request under the returns policy.

For tracking delays, see How Shipping Works.